The psychiatrists at Savant Care (SC) are currently contracted with various insurance companies. There are sometimes exceptions to coverage. Each insurance plan has different benefits for you as well as different financial obligations. Not all insurance policies cover all services and/or manners of providing services such as telepsychiatry. If you are a member of an insurance plan and are interested in utilizing your coverage for mental health treatment, it is very important that you find out exactly what mental health services your particular policy covers. It is ultimately your responsibility to check with your insurance company to determine covered benefits.

Before you engage SC for telepsychiatry services, it is especially important to confirm that telepsychiatry sessions are covered by your particular plan as some plans cover psychiatry in general but do not cover telepsychiatry. You should carefully read the section in your insurance coverage booklet that describes mental health services. If you have questions about the coverage, call your plan administrator. Our staff will provide you with assistance in receiving the benefits to which you are entitled; however you (not your insurance company) are responsible for full payment of your bill in the event insurance does not pay for any reason. If your coverage changes, it is your responsibility to notify your clinician and to comply with your new policy. In-Network participation by SC and its clinicians are subject to change without notice.

Once Savant Care has all of the information about your insurance coverage, your Savant Care clinician will discuss what you can expect to accomplish with the benefits that are available and will support you before you feel ready to end your treatment. It is important to remember that you always have the right to pay for services out of pocket to avoid the potential issues described above (unless this is prohibited by your insurance contract).

You should be aware that your insurance company requires a clinical diagnosis and information about the services provided to you. Sometimes, your clinician must provide additional clinical information such as treatment plans or summaries, or copies of your entire clinical record. In such situations, every effort will be made to release only the minimum information about you that is necessary for the purpose requested. This information will become part of the insurance company's records. Though all insurance companies claim to keep such information confidential, we have no control over what they do with it once it is in their hands.

It is our policy to charge on a prorated basis for other professional services such as extended telephone consultations, report writing, meeting attendance, disability or other paperwork, letter writing and preparation of treatment summaries. You are responsible for any charges not covered by your insurance carrier including any co-payments required by your policy.

Savant Care and its clinicians DO NOT accept or participate in MEDI-CAL or MEDICAID programs. If you have this as secondary insurance, you will be solely responsible for all charges not paid or covered by your primary insurance.

Savant Care is not liable or responsible for any disputes or issues you may have with your insurer concerning your plan's deductible, coinsurance, or out-of-pocket limits. It is the patient's responsibility to contact their insurance for inquiries or concerns related to their applicable benefits.

Note that if you are having difficulties paying your balance, or feel we may have billed you in error, please contact our office for resolution before initiating action with your financial institution. Failure to notify our office for resolution before initiating a dispute or chargeback will result in a fee of $50 for each occurrence.