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Clinic policies

What are the office and holiday hours? ︿

Our office hours

8 AM to 5 PM

We are closed on
  • All national holidays
  • All weekends
The national holidays we observe are:
  • New Year’s Day
  • Martin Luther King, Jr. Day
  • George Washington’s Birthday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day
At times we are off:

We are a community psychiatry clinic and so during holidays and outside office hours we cannot provide services. Please call 911 during the times we are not available.

What tele-psychiatry systems do you use?

Why do you have a matching / intake system?

Why doesn’t the matching system give a reason in case of no-match?

What is the flow of getting accepted at the clinic?

Why is delivering mental health services hard?

What insurances do you take?

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Why isn’t there a physical receptionist at the clinic?

How do I login to myhealth portal?

What if I’m late to my appointment?

What is the turnaround time for completion of requested paperwork?

Can I see a psychiatrist and a therapist on the same day?

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Follow-up care

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Insurance and billing

What are the cancellation charges?

How does payment for medical services work?

What in the world is in-network vs. out-of-network services?

What are the out-of-network charges?

Why do you request for payment information in the intake process?

What is explanation of benefits?

Why is patient responsible to check coverage with their insurance company?

How do I check my insurance coverage?

What is my copay for a psychiatry appointment?

I’m in-network with Blue Shield of CA. Why am I billed as out-of-network?

How much does it cost for my doctor to fill out paperwork on my behalf?

How can I view my invoices?

How much do phone calls / HDR’s outside of session cost?

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